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GriDD customer experience

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(4 reviews)Contact GriDD customer experience

Certifications of GriDD customer experience

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Location of GriDD customer experience

placeAddressRotsoord 9, 3523 CL Utrecht, Netherlandskeyboard_arrow_right
GriDD customer experience location

Languages spoken by GriDD customer experience

DutchEnglish

Services (3) offered by GriDD customer experience

Contact info for GriDD customer experience

webWebsitehttp://www.gridd.nlkeyboard_arrow_right
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GriDD customer experience cover picture

GriDD customer experience

NetherlandsUtrecht

About GriDD customer experience

Wij zorgen voor een fantastische klantervaring en een effectieve organisatie. Door de ervaring van klanten te verbeteren maken wij klanten, organisaties en haar werknemers gelukkig, effectief en loyaal. En dat heeft impact op het bedrijfsresultaat.

        

Wij stellen de klant centraal bij organisaties door de klantverwachting te matchen met het organisatieperspectief. Wij gaan voor het overtreffen van de verwachting van de klant en wij willen dit bereiken door de gehele customer journey heen. Dat betekent dat we voor zowel digitale als fysieke kanalen meenemen.

        

“Customer Experience is de optelsom van alle ervaringen die je als klant hebt met een product en de diensten eromheen. Daarom hanteren wij een breed perspectief en kijken wij naar het gehele plaatje.”

Wij doen:

  • Digitale strategie
  • UX design
  • Gebruikersonderzoek
  • Service design
  • Storytelling
  • Workshops en trainingen (o.a. customer journey, infographics, storytelling, gebruikersonderzoek)

Het resultaat is een fantastische klantervaring waardoor klanten gelukkiger, loyaler en effectiever zijn. En omgekeerd: het zorgt voor een effectieve organisatie en medewerkers die met volle overtuiging en voor de klant hun werk doen. Dit komt doordat er een organisatie-brede klantstrategie ligt waar medewerkers zich in herkennen en die ze kunnen uitvoeren.

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GriDD takes care of an amazing customer experience and an effective organisation. By improving the experience of customers we make customers, organisations and their employees happy, effective and loyal. And that has an impact on the business. 

 

We place the customer at the center of attention at organisations by matching customer expectations with the organisational perspective. We strive to overachieve the expectations of the customer and we want to do that through-out the customer journey. This means both digital and physical channels are covered by us.

 

"Customer experience is the consequence of all experiences customers have with a product and the services surrounding it. That is why we are taking a broad perspective and always try to see the entire picture."

We offer:

  • Digital strategy
  • UX design
  • User research
  • Service design
  • Storytelling
  • Workshops and training (e.a. customer journey, infographics, storytelling, user research)

The result is an amazing customer experience which ensures that customer are happier, more loyal, and more effective in their tasks. And the other way around: it ensures an effective organisation and employees that do their job with motivation and for the customer. The reason is that we deliver an organisation-wide customer strategy which employees endorse and feel confident with.

Works (5) by GriDD customer experience

Digital Strategy & UX design - Philips Lighting by GriDD customer experience
Digital Strategy & UX design - Philips LightingMay 2019
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Participatie & Service design - Gemeente Eindhoven by GriDD customer experience
Participatie & Service design - Gemeente EindhovenApril 2019
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Storytelling - TEDx by GriDD customer experience
Storytelling - TEDxMay 2019
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Gebruikersonderzoek - Universiteit Twente by GriDD customer experience
Gebruikersonderzoek - Universiteit TwenteMay 2019
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Website redesign en CMS - SLO by GriDD customer experience
Website redesign en CMS - SLOMay 2019
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Services (3) offered by GriDD customer experience

Digital Strategy

€5000 – €100000

We nemen de bedrijfsstrategie als vertrekpunt en verdiepen naar de specifieke betekenis voor de digitale kanalen. Tegelijkertijd duiken we in de specifieke kenmerken van het werk van je klant. Wat is de context, welke rol speelt informatie daarbij en wat kunnen jouw digitale kanalen daarin betekenen. Dit alles wordt omgezet in een strategisch kader wat je sturing geeft voor een effectieve digital experience. - We take the business strategy as a starting point and delve into the specific meaning for the digital channels. At the same time, we dive into the specific characteristics of your client’s work. What is the context, what role does information play in this and what can your digital channels mean? This together will be converted into a strategic framework that gives you guidance for an effective digital activity.

program planning
Storytelling for change
customer journey design
business marketing
Digital Transformation
Concept Design
Project Management
Innovation Strategy
Enterprise engineering
business transformation
implementing change
organizational change management
impact analysis
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Website Creation

€5000 – €100000

We onderzoeken in detail de specifieke situatie bij verschillende klantgroepen, brengen dit in kaart in customer journeys, personas en touch points, we weten deze inzichten te vertalen in ijzersterke concepten voor digitale omgevingen zoals portals, websites en apps. - We examine in detail the specific situation at different customer groups, map this out in customer journeys, personas and touch points, we know how to translate these insights into strong concepts for digital environments such as portals, website and apps.

Content Strategy

€5000 – €100000

Vanuit de strategie en User Experience zetten we een content strategie neer op basis van het principe van Storytelling. Door verhaalstructuren te gebruiken door je pagina's en content heen, creëer je meer engagement en heb je een hogere conversie. We verzamelen de puzzelstukken van het verhaal door interviews uit te voeren, een goede briefingssessie te houden of bestaande documenten door te nemen. Met deze puzzelstukken construeren we een verhaallijn die zowel inhoudelijk klopt als emotioneel raakt. - From the strategy and User Experience, we create a content strategy on the basis of Storytelling principles. By using storytelling structures throughout your pages and content, we create more engagement and a higher conversion rate. We collect the puzzle pieces of the story by conducting interviews, holding a good briefing session or going through existing documents. With these puzzle pieces we construct a storyline that is both substantive and emotional.

Content Strategy
Storytelling for Marketing Personas
Storytelling Digital
Story architecture
Briefing
Engagement Strategy
Conversion Rate Optimization
call to action
presentation design
Information Architecture

Reviews (4) given to GriDD customer experience

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5/5

Worawut NathasanWorawut Nathasancheck_circle_outlineThis reviewer has been verified by Sortlist.

Digital Marketing Manager at INSEE Digital

business Unknown industry

people Unknown size

a month ago

We have great experience to work with GriDD that help us to create customer experience strategy & framework and storytelling to top management for our digital channels to improve customer experience and drive business growth. GriDD help us to finding customer & employee insights e.g. burning issues, low hanging fruit, operational efficiency to understand digital channels customer's challenges & pain points and their need to help guide the further improvement and development of digital channels experience. Not only provided customer insight but also strategy & framework to improve customer experience.

Overall rating
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5/5

Sander ArtsSander Artscheck_circle_outlineThis reviewer has been verified by Sortlist.

CMO at Orange Tulip, Silicon Valley

business Unknown industry

people Unknown size

3 months ago

GriDD is amazing. I worked with them during my tenure as VP of marketing / CMO for global, multi billion $ companies in Europe and Silicon Valley. GriDD has integrated expertise and helped my company and departments build infrastructure, map the customer journey and execute programs that drove new business that made contributions to the bottom line. I highly recommend these guys. They have great people, good processes, and won’t disappoint you.

Overall rating
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5/5

DennisKetelDennisKetelcheck_circle_outlineThis reviewer has been verified by Sortlist.

Business Developer ICT & Digital Skills at Gemeente Utrecht

business Unknown industry

people Unknown size

3 months ago

GriDD was excellent in helping us to give words and meaning to our complex project which includes multiple goals and multiple stakeholders. They were quick, meticulous and delivered as promised. Great to work with them!

Overall rating
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5/5

MartineKoppensMartineKoppenscheck_circle_outlineThis reviewer has been verified by Sortlist.

Digital marketing project lead & Head of Digital Marketing Support at Signify

business Unknown industry

people Unknown size

4 months ago

GRIDD has been instrumental for all our web experience related projects. Signify, formerly known as Philips Lighting, has been working with GRIDD since 2013 on various website related projects. In 2013 they helped design the UX for our new Philips lighting website. During this project we've worked with a beta site to come to the final website. GRIDD did not only design the UX, but also helped coordinating all designs and flows for the site. In 2018 GRIDD was again our key partner for UX and design in bringing live our new company website in May 2018 as well as launching the new IoT proposition Interact. GRIDD was key in bringing the new company design into a practical web experience with a good UX as many parts that needed to be migrated from the Philips lighting site to the new Signify.com website. For Interact they were leading the design and UX track and in March 2018 we have launched a completely new brand and proposition called Interact. I can recommend GRIDD as a very knowledgeable and experienced UX partner for your website projects.

Overall rating
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5/5